Question 1

How quickly will I get a quote?

Accepted Answer

Most quote requests are answered within 24 hours, Monday to Friday (Hong Kong time). For urgent race-week orders, contact us via WhatsApp at +1 (315) 776-7819 for the fastest response.

Question 2

What information should I include in my enquiry?

Accepted Answer

To speed things up, please share: product type and size (e.g. 4x4m folding canopy), quantity, delivery country, target event date, and any branding requirements (logos, colours, full livery). Sketches or reference photos are very welcome.

Question 3

Do you ship worldwide?

Accepted Answer

Yes. We ship DDP (Delivered Duty Paid) to over 30 countries via Sea, Air, and Express. Tents, awnings, flooring, and accessories ship from China; teamwear ships from Pakistan. Our team will recommend the most cost-effective route based on your race calendar.

Question 4

Which languages does your sales team speak?

Accepted Answer

Our sales team handles enquiries in English, French, Italian, Spanish, and German. You can write to us in your preferred language and we will reply in kind.

Question 5

Can I visit your office or showroom?

Accepted Answer

Our HQ is located at 8F China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong. Visits are by appointment only — please email sales@elitetentsolutions.com to schedule.

Question 6

Can I get a quote for a complete motorsport paddock tent setup?

Accepted Answer

Yes. Send us your team size, number of karts or cars, expected race calendar, and any logo / livery files. We will quote a complete motorsport paddock tent package — folding canopy, side awning, flooring, and accessories — with DDP shipping to your country.

Question 7

Do you quote pit lane flooring separately or only as part of a paddock package?

Accepted Answer

Both. We quote pit lane flooring as a standalone product (priced per square metre, with custom print options) or bundled with tents and awnings at a discounted package rate. Specify your paddock dimensions in the message and we will recommend the most cost-effective layout.

Question 8

How do I request a quote for race awnings only (without a tent)?

Accepted Answer

Simply specify 'race awnings only' in the product field along with the width (4m, 6m, or 8m), the truck or trailer model it will attach to, and your branding requirements. We will send back a tailored quote with hooking system options and lead time.

Question 9

Can I request samples of fabric, flooring, or teamwear before ordering?

Accepted Answer

Yes — material swatches for canopy fabric, pit lane flooring, and teamwear stretch panels are available on request for serious enquiries. Mention 'sample request' in your message and include the shipping address; samples typically arrive within 5–7 working days.

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